Terms and Conditions – ServiceTasker New Zealand

1. Introduction

ServiceTasker is a digital marketplace that connects customers with verified tradespeople and service providers across New Zealand. We act as a facilitator and do not directly provide the services listed.

2. Eligibility

• Users must be at least 18 years old to create an account.
• Businesses and tradespeople must have valid registrations, licenses, or certifications (where required under NZ law).
• ServiceTasker reserves the right to suspend or terminate accounts if eligibility requirements are not met.

3. Account Registration

• Users must provide accurate, up-to-date information when creating an account.
• You are responsible for maintaining the confidentiality of your login details.
• ServiceTasker is not liable for losses arising from unauthorised account access.

4. Role of ServiceTasker

• ServiceTasker provides a marketplace platform for customers and service providers.
• We do not guarantee the quality, timing, or legality of services offered.
• Any agreements for services are solely between the customer and the service provider.

5. Posting and Accepting Jobs

• Customers may post jobs free of charge.
• Tradespeople may view and purchase job leads using wallet funds or credits.
• All job postings must comply with NZ laws and ServiceTasker’s content standards.

6. Payments, Wallet & Credits

• Wallet funds can be added by service providers to purchase job leads.
• Unused wallet funds may be refundable (excluding promotional credits).
• Credits issued by ServiceTasker for promotions or disputes are non-refundable and subject to expiry.

7. Genuine Customer Guarantee

• If a lead proves unresponsive despite reasonable follow-ups, service providers may request a review for credit reimbursement.
• Claims are subject to verification by ServiceTasker.
• Decisions on credit refunds are final.

8. User Responsibilities

• Customers must provide accurate job details.
• Service providers must deliver services with reasonable skill, care, and compliance with NZ laws.
• Both parties must communicate respectfully and honestly.

9. Prohibited Activities

Users may not:

• Post false or misleading job requests.
• Misuse the platform for fraudulent or illegal purposes.
• Attempt to bypass ServiceTasker systems or transfer leads outside the platform.

10. Reviews & Feedback

• Customers may leave reviews about tradespeople after a job.
• Reviews must be honest, fair, and free from offensive or defamatory content.
• ServiceTasker may moderate or remove reviews that breach our guidelines.

11. Privacy & Data Use

• Personal information is handled in accordance with our Privacy Policy.
• We may use anonymised data to improve our platform and services

12. Dispute Resolution

• ServiceTasker is not a party to service agreements but may assist in resolving disputes.
• Users are encouraged to resolve issues directly with each other.
• Serious complaints may be escalated to the relevant NZ authorities.

13. Limitation of Liability

• ServiceTasker is not responsible for losses, damages, or disputes arising from services performed by third-party providers.
• Our liability is limited to the value of wallet funds held in your account at any time.

14. Suspension & Termination

• We reserve the right to suspend or terminate accounts that breach these Terms.
• Termination may result in the loss of wallet funds or credits.

15. Changes to Terms

• ServiceTasker may update these Terms from time to time.
• Continued use of the platform after updates means you accept the revised Terms.

16. Contact Us

For questions or concerns regarding these Terms, please contact:

📧 support@servicetasker.co.nz